Sales Information
PRODUCT SUPPORT
Warranty service
The package content of Yukon Advanced Optics® optical and optoelectronical devices includes a warranty card. The warranty card confirms that the Yukon Advanced Optics® product you purchased was supplied without defects and guarantees the repair of manufacturer defects during the warranty period provided, if the item has been used in accordance with the user manual. The Manufacturer warrants its products against defects in materials and workmanship for a period of three years from the moment of initial purchase or from the manufacturing date if there is no receipt to prove purchase.To avoid any problems, we recommend becoming familiar with the device’s user manual.
The warranty does not cover any external damage to the device, its casing or adjustable parts’ movements (i.e. smooth movement or rough movement). The manufacturer has the right to render the warranty null and void in the following cases:
– if the device has been modified or tampered with,
– if the device has been dropped or has marks of mechanical or chemical
damage,
– if the device has been tampered with by unauthorized repair,
– if the device has been damaged as a result of fire or natural disasters,
– if the device has been damaged as a result of liquids or other substances getting inside,
– if the serial number of the device has been modified, rubbed off, removed or is illegible, or has been programmatically deleted (for devices with unique serial number).
In the event of activating the warranty repair service, please contact the distributor where the device was purchased or contact the national distributor in your country.
Any product returned under this warranty should be packaged in a sturdy, outside shipping carton, to prevent damage in transit.
In addition, it must be accompanied with the following items:
1. Letter with the detailed description of the arisen problem and indicating error conditions.
2. Copy of the original receipt showing when and where the product was purchased.
3. Return Shipping Information, including return address and contact person.
4. This Warranty Card filled in by the seller.
The manufacturer or national distributor is entitled to deny free warranty service if the mentioned above documents are incomplete or illegible.
Please contact our service centre with any questions you might have at e-mail: support@yukonopticsglobal.com.
Please note!
The warranty period for rechargeable batteries/units (including those included into the package) is one year.
OVERSEAS SHIPPING POLICY
The range of products manufactured under Yukon Advanced Optics and Pulsar brands is wide and comprises goods, which require export control.The European Union maintains and publishes lists of items, which fall under control and cannot be shipped without an export license.The products which require an export license are the following:1. Night Vision Riflescopes (tube-based, digital and thermal)2. Optical Sights3. Digital Night Vision Attachments and Thermal Imaging Front Attachments4. Thermal Imaging Scopes and Binoculars5. Generation 3 night vision devicesFor the sale, transfer, transportation, or shipment outside of your country of any export sensitive product contact your local authorities to get more detailed information based on both EU and national legislation. Our local distributors are ready to assist in obtaining the necessary information.PAYMENT METHODS
- We only accept payment via direct bank transfer.
All prices include GST and freight within New Zealand. GST exemptions will be sought for overseas sales. Freight will be calculated after purchase is made, or we can quote beforehand. It is the buyers responsibility to organise and pay for import duties.
From time to time, goods may be delayed in transit, or for other reasons. We will endeavor to deliver your goods in a timely manner, but cannot be held responsible for delays. We shall notify you of delivery times upon placement of order, or you can contact us via email.